4 Effective Steps To Resolve QuickBooks Outlook is not responding

Despite trying several times is QuickBooks unable to send your email to Outlook?

If yes; then out cast your worries aside because we have come up with a comprehensive guide that will help you to fix the issue. In the majority of the cases, "QuickBooks Outlook Is Not Responding" problem occurs because of incorrect configuration. However, several other factors might give rise to the issue. Before going ahead with troubleshooting solutions, let's throw some light on the possible causes of this specific QB error.

Why Is QuickBooks 2019 Outlook Not Responding?

Here we have mentioned the major causes due to which you come across the QuickBooks outlook is not responding error. Let's have a look:

• The Outlook is not configured correctly on your system because of which QuickBooks Outlook Freezes when Sending Email.
• Incorrect Settings in Outlook or your Internet Explorer may be outdated.
• Outlook Email Manager has not been updated according to the latest QB release.
• MAPI32.dll File may be damaged.

Easy Steps to Eradicate QuickBooks Email Outlook Is Not Responding issue

If you want to get rid of the QuickBooks outlook is not responding error, then you need to follow the troubleshooting steps mentioned here:

Solution 1: Edit your admin privileges

• Ensure QuickBooks Application isn't set to run as an administrator automatically.
• Close QuickBooks Desktop.
• Open the Windows Start menu.
• Enter "QuickBooks" into the search. Further, make a right-click on the QuickBooks icon and click to select Open file location.
• After that, you have to right-click on the "QuickBooks.exe" file and select Properties.
• Select the Compatibility tab.
• To proceed, unselect the "Run this program as Administrator" option. If you don't come across such an option, select "Show Settings for All Users". And it will be available for you.
• Select Apply and then OK.
• Open QuickBooks and send a test email. If you error QuickBooks mapi has stopped working persists, switch to next troubleshooting solution mentioned below.

Solution 2: Edit your email preferences in QuickBooks

• In QuickBooks, choose the "Edit menu" and further click to select your preferences.
• If you are using Microsoft Outlook with Microsoft Exchange Server, then open and sign in to Outlook before proceeding further.
• Select Send Forms from the menu. Then go to the My Preferences tab.
• Select Outlook as your email option.
• Select OK.
• Send a test email from QuickBooks. If the error persists, you must swap your preferences.
• Click to choose the "Edit" menu and then select Preferences.
• Select Send Forms from the menu. Then go to the My Preferences tab.
• Select QuickBooks Email or Webmail, and further click on "OK". This toggles your preference off.
• Repeat the same steps.
• Now, go back to the "My Preferences" tab and select Outlook.
• Then, select "OK".
• Close QuickBooks and all other open programs.
• Restart your computer.
• Open QuickBooks and send a test email. If you still see an error message that says QuickBooks Outlook Is Not Responding; then try implementing the next step.

Solution 3: Check your Internet Explorer email preferences

As of now, QuickBooks is only compatible with Internet Explorer for running its web services in the background. The user might need to reset your email preferences there.

• Close QuickBooks.
• Open Internet Explorer.
• Then, click on Tools> Settings> Internet.
• Select the Programs tab. Then select Set Programs.
• Once done, you have to select the option "Set your default programs."
• Then, you have to choose the email service you want to use.
• Select Apply and then OK.
• Close Internet Explorer.
• Open QuickBooks and send a test email.

In case the Outlook QuickBooks Error is still showing, try implementing the next solution to check if it works for you.

Solution 4: Repair your MAPI32.dll

This step may be difficult. But if you think your computer skills are good enough, then you must go ahead with the steps mentioned below.

• Restart your computer.
• Launch Microsoft Word application and open a new document.
• Then, select the File menu> Send> Email as PDF Attachment.
• Send a test email. If you are unable to send an email through Microsoft Word, we would recommend you to get in touch with Microsoft Help and Support service. Your Outlook might be damaged.

If you can send an email from Microsoft Word but not from QuickBooks, follow the below-mentioned steps to repair your MAPI32.dll:

• Exit all open programs on your system to start the process.
• Launch the Start menu by clicking on Window icon.
• Now, type in "File Explorer" into the search bar and open the File Explorer.
• Type C:\Windows\System32 into the search.File
• Find and launch "Fixmapi.exe". Further, follow the on-screen prompts carefully to run the repair.
• When the repair finishes, restart your computer.

Need Help?

We hope, the above methods have helped you resolve the error QuickBooks outlook is not responding without any hassle. If the above-mentioned troubleshooting solution didn't work for you to eliminate this issue; then we suggest you connect with the QB expert for assistance. Place a call on our Toll-Free Number (855)-948-3651, our experts will help you with handy solutions.